FAQs
Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Payments can be made securely using credit/debit cards or other available methods at checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards
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Visa
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Mastercard
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American Express (Amex)
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PayPal
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Diners Club
Shipping & Delivery
Q: How much does shipping cost?
A: We charge a flat rate of $10 for all U.S. orders.
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days. Standard delivery takes 3–6 business days after processing.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unworn, and in original condition with all packaging and certificates included. See our Return & Refund Policy for full details.
Q: How do I request a return?
A: Please email us at support@sonamandijewelers.com with your order number, and our support team will assist you.
Q: Are shipping fees refundable?
A: No, shipping fees are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Product Information
Q: Are your jewelry pieces authentic?
A: Yes, every piece from Sona Mandi Jewelers is authentic and crafted with care. Each item is carefully inspected before shipping.
Q: Do you offer custom or engraved jewelry?
A: Yes, we do offer customization, but please note that customized or engraved pieces are non-returnable.
Customer Support
Q: How can I contact customer service?
A: You can reach us at:
Business Name: Sona Mandi Jewelers
Support Availability: 24/7
Business Hours: Monday to Friday, 11:30 AM – 7:30 PM (EDT)
Business Number: +1 (718) 205-7101
Support Team Number: +1 (929) 730-1568
Email Address:
support@sonamandijewelers.com
Business Address: 37-52 74th Street Jackson Heights, NY 11372 United States